There is no spoon. There is only your manager who does not bend. - not The Matrix
This delusion elevates efficiency, throughput, and control are the pinnacle of organizational intelligence. An intelligence measured by the ability to execute tasks faster, smoother, and with fewer 'mistakes'. Knowledge is generating better complaince with orders..
This mindset is inherited from scientific management. A world that rewards predictability, schedule adherence, and minimization of variance. Celebrates the fantasy of the pure, detached mind—a neutral, rational observer discovering “the one right answer".
And punishes reflection, ambiguity, curiosity, sensing, and self awareness They introduce doubt. They distract attention from finding solutions that are quick, certain, concrete, and unambiguous.
Then we wonder why we are buried under brittle "legacy" systems that can't evolve or adapt. We optimized for efficiency and execution. We reduced complexity by paving over reality.
But reality will always emerge.
Efficiency is the enemy of effectiveness. -- Dan North
Processes optimized for knowledge flow make sense of problems. Decisions and actions are informed, timely, and connected to context. There are no fire drills ... unless there are actual, literal, fires.
Knowledge emerges from well-architected patterns of interaction, learning habits, and sound constraints. When there is slack, reflective learning, and pattern detection in the execution process ... meaning can emerge.
The fear is always "but we don't have time for that!"
Enabling meaningful, effective action takes far less time than building six "solutions" that don't solve the problem. And leave new ones in their wake.
Key concept: Knowledge flow increase effectiveness. Effectiveness can only emerge when there is slack in the system.